How do I dispose of old mails

This way, our emails do not end up in the spam folder

Every now and then it happens that e-mails end up in the spam folder of our customers and partners and are therefore not discovered for a long time. The problem particularly affects billing. To prevent this from happening in the future - or not to you personally - you can add our e-mail address [email protected] to the list of safe senders in your mail program. How it works? We'll tell you!

Option 1: Add the email address to the Safe Senders List

If you use Microsoft Outlook as your e-mail client, simply call up the settings and navigate to the E-Mail? Junk email. Under "Safe senders and domains" you can add our and any other e-mail address or domain as a safe sender.

If you use Microsoft Outlook as your e-mail client, simply call up the settings and navigate to the menu item E-Mail? Junk email. Under "Safe senders and domains" you can add our and any other e-mail address or domain as a safe sender.

List of desired senders at GMX & Co.

If you do not use an e-mail program, but rather the online user interface of your e-mail provider to manage your messages, the "Safe Senders Lists" are often called "Whitelists" (for GMX) or "Desired lists" (for WEB. DE).

Manage whitelist at GMX:

  • Open settings
  • Select "Whitelist"
  • Enter your email address / domain
  • to save

Manage the desired list at WEB.DE:

  • Open settings
  • Select "Friends and Acquaintances"
  • Enter domain / email
  • to save

Option 2: Unmark Junk Mail

If an e-mail from us has already landed in the "spam folder", you can easily unmark the junk mail in Outlook with a right-click on the e-mail. This works in the same way in other mail programs or user interfaces such as Gmail, WEB.DE and GMX. The only difference: "junk mail" is called "spam" there. Unmarking as spam or junk mail affects all future e-mail from that sender.